PROOF
Request ID: —
Amount Sent: — LKR
USDT to Receive: —
Wallet: —

How long does the exchange take?

Most exchanges are completed within 10-15 minutes after we verify your payment. During peak hours, it may take up to 30 minutes.

What is the minimum exchange amount?

The minimum amount is 600 LKR. There is no maximum limit, but larger amounts may require additional verification.

What are your fees?

We charge a fixed fee of 100 LKR per transaction. The exchange rate is locked when you start your order and remains fixed for 15 minutes.

Which wallets do you support?

We send USDT on the TRC-20 network (Tron). You can use any TRC-20 compatible wallet including Trust Wallet, Binance, OKX, Bybit, KuCoin, and TronLink.

What if I send the wrong amount?

If you send a different amount than specified, please contact us immediately on Telegram. We will adjust your order based on the actual amount received.

Is my transaction secure?

Yes! We use 256-bit SSL encryption and all transactions are manually verified. We never store your banking or wallet information.

What if I don't receive my USDT?

Contact us immediately on Telegram with your Request ID. We respond within minutes and will resolve any issues promptly.

Last Updated: January 2024

1. Service Agreement

By using CryptoSwap LK, you agree to exchange LKR for USDT at the rates displayed on our platform. All rates are fixed at the time of order creation and valid for 15 minutes.

2. User Responsibilities

You agree to:

• Provide accurate wallet addresses
• Upload valid payment proof
• Complete transfers within the 15-minute window
• Use the correct Request ID for all payments

3. Payment Processing

We process orders within 10-15 minutes after payment verification. Delays may occur during peak hours or if additional verification is required.

4. Fees and Rates

A fixed fee of 100 LKR applies to all transactions. Exchange rates are sourced from live market data and may fluctuate. Your rate is locked when you create an order.

5. Refunds and Disputes

If you send an incorrect amount or to the wrong account, contact us immediately. Refunds are processed within 24-48 hours after verification. We reserve the right to reject suspicious transactions.

6. Limitations

We are not responsible for losses due to incorrect wallet addresses, network issues, or price fluctuations after the 15-minute window expires.

7. Contact

For support or disputes, contact us on Telegram within 24 hours of your transaction.

Last Updated: January 2024

1. Information We Collect

We collect the following information to process your exchange:

• USDT wallet address (TRC-20)
• Payment proof screenshots
• Bank account/merchant name (for verification)
• Request ID and transaction details

2. How We Use Your Information

Your information is used solely to process your exchange request, verify payments, and provide customer support. We do not sell or share your data with third parties.

3. Data Storage

Transaction data is stored securely for up to 90 days for dispute resolution purposes. After this period, data is permanently deleted from our systems.

4. Security

We use 256-bit SSL encryption to protect all data transmissions. Payment proofs are stored on secure servers with restricted access. We never store your full banking credentials.

5. Cookies and Tracking

We use session storage to maintain your order state during the exchange process. No permanent cookies or tracking scripts are used on our platform.

6. KYC Requirements

For transactions under 10,000 LKR, no KYC is required. Larger amounts may require additional verification for compliance and security purposes.

7. Your Rights

You have the right to request deletion of your data at any time by contacting us on Telegram. We will process your request within 48 hours.

8. Contact Us

For privacy-related questions or data deletion requests, contact us on Telegram at @CryptoSwapLK.